Customer Service

If you have any problems ordering or if you have any questions, feel free to contact us and we will get back to you as soon as possible!

We strive to get your NORDICMAN products out to you as quickly and cost effectively as possible.
That’s why shipping is FREE OF CHARGE for hair professionals, and all attempts are made to deliver within two business days by GLS Business parcel in Scandinavia.
If your order is missing an item or contains a damaged product, please contact us at +45 26 33 64 05 or email us at info@nordicman.com. Please have your order number available.

Returns

To return your product, please mail to:
Nordic Man ApS – Vesterbrogade 26 – 1620 Copenhagen V – Denmark.

You will be liable for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item of over DKK500, you should consider using a trackable shipping service or perhaps purchase shipping insurance. We don’t guarantee that we will receive your returned item.

 

Refunds (if applicable)

Once your return has been received and inspected, we will send you a notification email as an acknowledgement of receipt thereof. In this email, you will be notified regarding the approval or rejection of your refund. Should you be approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

This website is operated by NORDICMAN. Throughout the site, the terms “we”, “us” and “our” refer to NORDICMAN. NORDICMAN offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

Registration

In order to make purchases and access some features of the Website, you may need to be a registered member. You may not use another member’s account without their permission. When registering to become a member and activate an account, you must provide personal information such as your name and address, and a valid email address. You agree to provide accurate and complete information and to keep this information current. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. If you suspect or become aware of any unauthorized use of your account or that your password is no longer secure, you agree to notify us immediately. If and to the extent we consider necessary, including if you make or seek to make purchases of a high value, you authorize us to perform credit checks, to transmit or obtain information about you from third parties, including credit providers, to authenticate your identity and/or to authorize individual transactions.

Orders

The promotion and listing of a product on the Website do not constitute an offer to sell or guarantee the availability of products. It is an invitation to treat only. Orders placed by you are offers to purchase under the terms and conditions in this agreement and our other terms and conditions at the price specified (including delivery and other charges). We reserve the right to accept or reject your offer for any reason (or no reason) including, but not limited to, the unavailability of any product, an error in the price or product description, or an error in your order. You may not cancel an order once that has been submitted, even if our acceptance or rejection of your offer is still pending. Once your order has been accepted, you will receive an order confirmation via email. Please check this confirmation carefully. Payment must be handled in the manner described on the Website and must be received in full prior to dispatch of product by us. Title in the goods does not pass to you until payment has been received. There may be additional charges imposed by your credit card provider where your purchase involves foreign exchange transactions.

If your payment is not received or declined by your bank or credit card issuer, we cannot hold product against your order. You warrant that there will be sufficient funds or credit facilities to cover the order amount. We reserve the right to obtain validation of your payment details before dispatching products.

Risk of loss or damage to the goods passes to you upon dispatch.

Cancellation due to error

You acknowledge that despite our reasonable precautions, products may be listed at an incorrect price or with incorrect information due to a typographical error or like oversight. In these circumstances, we reserve the right to cancel the transaction, notwithstanding that your order has been confirmed and your credit card has been charged. We reserve this right up until the time of delivery of goods to you. If a cancellation of this nature occurs after your credit card has been charged for the purchase, we will immediately issue a credit to your credit card account for the amount in question.

Coupons, vouchers and gift certificates

If available, you may purchase gift vouchers for yourself or for a third party. We may also send promotional vouchers from time to time. Gift and promotional vouchers may be emailed by us and it is your responsibility to ensure that you have provided the correct email address, whether it be for you or for a gift recipient. We do not accept responsibility for loss or failure of transmission due to your provision of incorrect email addresses.

Promotional coupons, vouchers and gift certificates may be used as payment for products listed on the Website. Gift vouchers and promotional coupons may be allocated an expiry date, after which time they will be unable to be redeemed. You may purchase a product using partly voucher, coupon or gift certificate credits and the balance of the purchase price using other accepted payment methods if there are insufficient credits to cover the cost of your order. If we reasonably believe that fraud or deception or other suspicious activity occurs in connection with the actual or attempted transfer or redemption of vouchers or coupon, we may prevent you from accessing your account, require alternative means of payment or take such other action as we deem appropriate.

Price and Fees

Prices are current at time of display but are subject to change. Pricing information, including tax, duty and shipping charges, which are calculated for your shipping destination, is available on the Website and will be displayed on the order summary page.

Delivery

Delivery charges will depend on the products ordered and the delivery location. These will be calculated, and you will be advised of their amount before you finalize and submit your order.

You understand that we will use our best endeavors to meet stated timeframes for dispatch and delivery, however many factors can affect these timeframes and we cannot guarantee that they will always be met.

While we ensure each purchase during the time it is in transit from us to your delivery address, to the extent permissible and except as set out hereunder, we disclaim liability for loss, damage or theft of items once they are dispatched by us. We suggest that you insure your items. We also strongly recommend that you have your products shipped to a business address. We do not allow personal pick up of products.

Products Out of Stock

We reserve the right to notify you if a product that you have ordered becomes unavailable. In the event that you order a product from the Website and we later inform you that we no longer stock the product you had originally ordered, we may at our election give you a refund or a store credit for the purchase price.

Links to third party websites and promotions

The Website may include links to other websites, content or resources. These linked websites, content or resources may be operated by third parties and we may have no responsibility or control over them. The existence of these links does not imply that we endorse the linked website, content or resource. You acknowledge that we do not represent that we have reviewed any of these third-party websites, content or resources and we are not responsible for the material contained there.

From time to time, we may promote, advertise, or sponsor functions, events, offers, competitions or other activities that may be conducted offline and may be conducted by third parties. You participate in any such activities entirely at your own risk. We do not accept any responsibility in connection with your participation in activities conducted by any third party. These communications and/or activities may be subject to separate terms and conditions and are conducted in accordance with the terms of our Privacy Policy. For example, the personal information you provide when registering on the Website may be used, or disclosed, for the purpose of sending you marketing or promotional material about a third-party business that we believe may be of interest to you. You will be given an opportunity to unsubscribe to any of these communications in accordance with applicable legislation.

Intellectual property

“NORDICMAN”, including any logo version of that trademark, is our trademark or used exclusively under license and may not be used by you without our prior written consent. We reserve all intellectual property rights, including but not limited to, copyright in material and/or services provided by us. Nothing in the agreement gives you a right to use any of our marketing material, business names, trademarks, logos, domain names or other distinctive brand features. Other trademarks used on the Website that belong to third parties are used with permission and remain the intellectual property of the third party. You may not modify or copy the layout or appearance of the Website nor any computer software or code contained in the Website. You may not decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to the Website. If you provide us with any material or content (which may include text, data, files, images, photographs and audiovisual material) (“User Content”) for inclusion on the Website or for inclusion in or reproduction on any product, you grant us a royalty-free license to use and reproduce that content on the Website or product as the case may be. We shall not be obliged to use, display or retain any User Content so supplied on the Website. You warrant that all such User Content will not infringe any third party’s intellectual property or other rights.

Legal Capacity

By making an online purchase or setting up an account you accept these terms and conditions and acknowledge that:

  • you are entering into a legal contract with us; and
  • if you are a company, you are authorized to bind the company to the terms of this agreement;

Termination

We reserve the right to change (including to alter, remove or add functionality) the Website at any time. We do not guarantee that you will be able to access the Website in the same way or with the same equipment or software you used prior to the change. We may stop (temporarily or permanently) providing access to the Website to you or to visitors or members generally, at our reasonable discretion and without prior notice to you. This will not affect any concluded purchases that you have made. We may terminate your account or restrict your access to the Website without prior notice to you if we reasonably consider that there has been a breach of this agreement or any other of our terms and conditions by you.

Disclaimer

We do not warrant that the Website will be provided without fault or disruption. To the extent permitted at law and except as expressed to the contrary in this agreement, we exclude all liability to you or anyone else for loss or damage of any kind, including consequential loss and damage (however caused or arising) relating in any way to the Website including, but not limited to, loss or damage you might suffer as a result of:

  • errors, mistakes or inaccuracies on the Website;
  • you acting, or failing to act, on any information contained on or referred to on the Website and/or any linked website;
  • personal injury or property damage of any nature resulting from your access to, and use of, the Website and any purchases made from the Website;
  • any unauthorized access to or use of our secure servers and/or personal information and/or financial information stored on those servers;
  • any interruption or cessation of transmission to or from our Website;
  • any bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through our Website by any third party; and/or
  • failures or deficiencies in relation to the merchantability or fitness for any purpose of any product appearing on any linked sites not operated by us or our related entities.

Except if and to the extent only required by law or as otherwise set out in this agreement, we do not warrant, endorse, guarantee or assume responsibility for any product advertised or offered by a third party at the Website or any linked website or featured in any banner or other advertising. We will not be a party to or in any way responsible for monitoring any transaction between you and third-party providers of products. We do not take responsibility for direct or indirect damages, or consequential losses suffered by use of fraudulent or unauthorized web addresses. The only authorized access point is www.nordicman.com with no characters before or after “www.nordicman.com”. Where any law implies a warranty into this agreement which may not be lawfully excluded then to the extent allowed by law, our liability for breach of the warranty will be limited to the minimum remedy provided for in that law.

Use of Website by you

You agree to use the Website only for purposes that are permitted by this agreement and not prevented by any applicable law or regulation. You agree not to access (or attempt to access) any part of the Website by any means other than through the interface provided by us. You agree that you will not engage in any activity that interferes with or disrupts the Website or the servers and networks that host the Website. You agree not to, or attempt to, circumvent, disable or otherwise interfere with security-related features of the Website or features that prevent or restrict use or copying of any content or enforce limitations on the use of the Website or the content therein. You agree not to use, copy, distribute or commercialize content appearing on the Website except as permitted by this agreement, by law or with our prior written consent. You understand and agree that any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities.

Transfer and Assignment

In the event that we merge, sell or otherwise change control of our business or this Website to a third-party, we reserve the right, without giving notice or seeking any additional consent from you, to transfer novate or assign the personal information, content and rights that we have collected from you and any agreements we have made with you.

Force majeure

We shall not be liable for any delay in performing any of our obligations under this agreement if such delay is caused by circumstances beyond our reasonable control.

Law

This agreement will be governed by and interpreted in accordance with the laws of Denmark. You irrevocably submit to the exclusive jurisdiction of the courts of Denmark.

If any of the provisions of this agreement are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of this agreement so that this agreement shall remain in full force and effect. This Website is administered and operated from Denmark. Although this Website may be accessible worldwide, not all features or products noted, provided or offered through or on this Website are available to all persons or in all geographic locations, or are appropriate or available for use outside of Denmark and we reserve the right to limit the provision and/or quantity of any feature or product to any person or geographic area accordingly. Any offer for any features or products made on this Website are void where prohibited. If you access this Website from outside of Denmark, you are solely responsible for complying with applicable local laws.

Waiver

If we do not exercise or enforce any right or provision under this agreement, it will not constitute a waiver of such right or provision. Any waiver of any provision under this agreement will only be effective if it is in writing and signed by us.

Last update: September 2019

Nordic Man limited “we”, “us,” “our” are committed to protecting your privacy. There are various ways that you might interact with Nordic Man and the information you provide when doing so allows us to improve our service.
We are the primary data controller for the purpose of the data held.
Our Privacy Policy explains the following – What information we collect and why we collect it.

  • How we use that information
  • How we protect that information
  • How you control your information, including assessing, updating and deleting what we store
  • How we share information collected

This privacy policy applies to Nordic Man

We may alter the terms in this Privacy Policy at any time by posting the amended terms, following an amendment, the customer will be asked to accept the terms again.

Nordic Man is not intended for or directed at children under the age of 13 years. As such, this Site is designed for adult user interaction. We do not intentionally collect personally identifiable information from children under the age of 13.

What information we collect and why we collect it – We collect personal information which you provide through the below means:

  • Digitally through the use of online forms, cookies, the online customer portal and through emails
Personal information we collect includes:
  • Name and address
  • Billing Company and Billing country
  • CVR Number
  • Contact details including email and phone number
  • IP address

This information will be collected, stored, accessed and processed in a secure manner. We retain personal data on when and if it is necessary and relevant for our operations. The data is retained for a period of time defined by our legitimate interest. Once it is no longer necessary for us to hold your data we will dispose of it in a secure manner.

How We Use Information

We will only use your personal information if we have a legal basis for doing so. The purpose for which we use and process your information and the legal basis on which we carry out each type of processing is explained below.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Change of purpose

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated.

Security of Your Personal Data

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

We use appropriate measures to safeguard personally identifiable information, which measures are appropriate to the type of information maintained and follows applicable laws regarding the safeguarding of any such information under our control. In addition, in some areas of this Site, they may use encryption technology to enhance information privacy and help prevent loss, misuse, or alteration of the information under our control. We also employ industry-standard measures and processes for detecting and responding to inappropriate attempts to breach our systems.

No method of transmission over the Internet, or method of electronic storage, can be 100% secure. Therefore, we cannot guarantee the absolute security of your information. The Internet by its nature is a public forum, and we encourage you to use caution when disclosing information online. Often, you are in the best situation to protect yourself online. You are responsible for protecting your username/email and password from third party access, and for selecting passwords that are secure.

If you have any questions about security on this Site, you can contact us as provided in “Contact us” below.

Your rights

Subject to certain limitations, you have rights under data protection laws in relation to your personal data. These rights include the rights to:

  • Request access to your personal data – (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. Note that we may refuse to comply with a request for access if the request is manifestly unfounded or excessive, or repetitive in nature.
  • Request correction of your personal data – this enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. Note that we may refuse to comply with a request for correction if the request is manifestly unfounded or excessive, or repetitive in nature.
  • Request erasure of your personal data – this enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note that we may refuse a request for erasure, for example, where the processing is necessary to comply with a legal obligation or necessary for the establishment, exercise or defence of legal claims.
  • Request restriction of processing your personal data – this enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Note that we may refuse to comply with a request for restriction if the request is manifestly unfounded or excessive, or repetitive in nature.
  • Request transfer of your personal data – we will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies where your personal data is processed by us with your consent or for the performance of a contract and when processing is carried out by automated means.
  • Right to withdraw consent – you can withdraw your consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
Your Right To Object

You have the right to object where we are processing your personal data. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

You have the right to object, on grounds relating to your particular situation, at any time to processing of your personal information which is based on our legitimate interests. Where you object on this ground, we shall no longer process your personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.

Exercising Your Rights

If you wish to exercise any of the rights set out above, including withdrawing consent, please contact us giving us specific details regarding which right you choose to exercise.

No fee required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, if your request is clearly unfounded, repetitive or  excessive we may refuse to comply with your request in these circumstances.

Time limit 

We try to respond to all legitimate requests as soon as possible. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Use of Cookies, IP Addresses and Aggregate Information

Cookies

In order to improve this Site, we may use small files commonly known as “cookies”. Cookies are a technology that can be used to help personalize your use of the website. A cookie is a small amount of data which often includes a unique identifier that is sent to your computer or mobile phone (your “device”) from this Site and is stored on your device’s browser or hard drive. The cookies we use on this Site won’t collect personally identifiable information about you.

To enable us to assess the effectiveness and usefulness of this Site, and to give you the best user experience, we collect and store information such as pages viewed by you, your domain names and similar information. Our Site makes use of anonymous cookies for the purposes of:

  • Completion and support of Site activity;
  • Site and system administration;
  • Research and development; and
  • Anonymous user analysis, user profiling, and decision-making.

If you don’t want us to use cookies when you use this Site, you can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it or decline at any time. However, if you block cookies some of the features on this Site may not function as a result.

You can find more information about how to do manage cookies for all the commonly used internet browsers by visiting www.allaboutcookies.org. This website will also explain how you can delete cookies which are already stored on your device.

We currently set the following cookies:
CookieTypeDurationDescription
__stripe_mid, __stripe_orig_props, __stripe_sid, cid, countrypersistent__stripe_mid: 1 year, __stripe_sid: 30 minutesStripe is used to make credit card payments. Stripe uses a cookie to remember who you are and to enable Nordic Man to process payments without storing any credit card information on its own servers. More information - https://stripe.com/gb/privacy
_ga, _gac_, _gat_, _gidpersistent_ga: 2 years, _gac: 90 days, _gat: 1 minute, _gid: 24 hoursCookies set by Google Analytics, which allow Nordic Man to analyze user experience on the website. More information: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
ANID, NID, 1P_JARpersistentGoogle Advertising use cookies to make advertising more engaging to users and more valuable to publishers and advertisers.
Facebook - datr, lu, c_user, fr, xs, p, presence, act, sub, sbthird party2 yearsFacebook cookies are created after you’ve been to Facebook and visit our website. This allows Facebook to customize possible ads or posts based on your browser behavior. All cookies in addition to date (2 years), lu (2 years) expire after the end of the session. This cookie is used to target ads on Facebook.
Facebook - fr, _fbpthird partyfr: 3 months, _fbp: sessionThis cookie will help deliver our advertising to people who have already visited our website when they are on Facebook or a digital platform powered by Facebook Advertising. Learn more: https://www.facebook.com/about/privacy
mailchimp_landing_sitepersistent1 monthPage visitor entered your site on
woocommerce_cart_hash, woocommerce_items_in_cart, wp_woocommerce_session_sessionexpires when you close your browserThe first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.
Complaints

You have the right to make a complaint at any time with a supervisory authority, in particular in the EU (or EEA) state where you work, normally live or where any alleged infringement of data protection laws occurred.

If we receive formal written complaints, we will follow up with the person making the complaint. We work with the appropriate regulatory authorities to resolve any complaints that cannot be resolved directly. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to this Policy

We regularly review our compliance with our privacy policy. We also adhere to several self-regulatory frameworks in addition to complying with applicable law.
We may change this privacy policy from time to time. If this privacy policy changes, the revised privacy policy will be posted at the “Privacy Policy” link on this Site’s home page. In the event that the change is significant or material, we will notify you of such a change by revising the link on the home page to read “Newly Revised Privacy Policy.” Please check the privacy policy frequently. Your continued use of this Site constitutes acceptance of such changes in the privacy policy, except where further steps are required by applicable law. This privacy policy was last updated on the date set out at the end of the policy.

Contacting Nordic Man:

If you have any questions about this Privacy Policy or your information, or to exercise any of your rights as described in this Privacy Policy or under data protection laws, you can contact us at

  • By Post;  Vesterbrogade 26, 1620 Copenhagen V, Denmark
  • By Email; info@nordicman.com
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